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David Urquhart Travel Complaints & Reviews
Complaints, Review, Comparison
Read reviews of David Urquhart Travel, share your experience and resolve your issue. Rate David Urquhart Travel for value and service, and compare David Urquhart Travel with other companies. Have you got a complaint about a company or service? Write to us and publicise your issues. Scroll down to read our selection of your complaints and reviews about David Urquhart Travel below. |
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Your David Urquhart Travel Reviews
Maureen Taylor: 1/5 Stars 23/07/2019 Holiday disgusting Coach that picked us up was dirty all windows were filthy no toilet on coach or drinks so had to make constant stops which is not good on a journey to Scotland took 13 hrs to get to hotel dinner was at 19-30 and we arrived at 19-10 so no time to freshen up and change the food was disgusting and would not dish it up to a dog mattresses on the beds were stained and had no mattress covers carpet was threadbare and my husband can only drink skimmed milk but they only had full cream would not recommend them to anyone and give them a wide birth David Urquhart Travel has not yet responded. Raymond Milligan: 5/5 Stars 04/08/2019 New Sandringham Court Hotel We will never be back in this hotel. Room was nice hotel nice. Food was horrible staff running about like headless chickens. Complained about no paper towels in restaurant toilets or hand dryers, stairs to steep for anyone over the age of 65. David Urquhart Travel has not yet responded. READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems |
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H Jean: 4/5 Stars 24/08/2019 Newcastle/Beamish/Lindisfarne I have just returned from a trip to Newcastle,which included a day out at Beamish and one to Lindisfarne. I have two questions to ask David Urquart. One...why on earth choose a trip to Beamish in the middle of the school holidays,when the place is heaving with families,prams and pushchairs and the queues are a mile long to get onto the trams.?Surely it would be far more sense to pitch earlier or later in the year,especially as there don't seem to be many children on these trips!!,mostly retired,or older people. Two...Why pick a hotel (Jury's Inn,) in the middle of Newcastle when the transplant games are being held,hence there being not a lot of time ,or space to concentrate on the other guests. the staff were run off their feet trying to accommodate our party,but we were shoved into the late sitting for evening meal .8.30p.m..which were disgusting in the main,and pushed upstairs into a function room. The games people had far more choice,with salads and a good choice of sweets,which we didn't get. A lot of our group spent extra money going out for our meals,as we needed to eat at a more reasonable time,I did my friends and I, and enjoy our food,which we certainly weren't able to do at the hotel. On the plus side,the staff were amazing,I have never had so much kindness,and nothing was too much trouble. The rooms were large and pristine,the towels snowy white and the bed was lovely and comfortable. Our Driver was very good and the drive was very smooth...he did very well in spite of long hours. at the wheel,and driving back on a bank holiday Friday. (I will forgive him for hours of non stop radio two,enough to give me a headache!!)It was lovely to have the air con on. Thank you John. David Urquhart Travel has not yet responded. Maureen Ross: 5/5 Stars 28/07/2019 torquay tour from Inverness 21s Jul Whilst I congratulate David Urquhart on the Value and amazing quality of the trip from which I have just returned I have to draw your attention to the Riviera Hotel Problem--- no lifts in the non refurbished part. I had booked a single room which was 438, as I have a problem with mobility I asked if a lower floor room was available. I was offered a refurbished room at a cost of £80 as only a double room was available,I had no option but to accept. I only wish to make you aware of the problem so you can consider it in the future as most of your Clients are elderly. Once again I reiterate the Holiday value you offer at David Urquhart is second to non,and as a company you should be very proud. Maureen Ross, David Urquhart Travel has not yet responded. CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW |
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Mary Paget: 1/5 Stars 10/04/2017 On arrival mopping up water with my own clothes… On arrival hotel I was mopping up water with my own clothes; ever since David Urquhart dont want to know. I got soaked fully clothed on arrival in my room from a faulty Jacuzzi without one room towel? Along with eight people waiting Victoria coach station hours all naturally expecting their David Urquhart coach to ‘arrive’. NO noticeboard info whatsoever from this company! WHY NOT? They had not contacted anyone waiting. All extremely disappointed, annoyed we had expected coach to be waiting for us! I got two to phone them to see if tour had been cancelled? Victoria coach station 7am Coach first pickup 8am. Coach turned up 9.23am. I’d waited two and half hours not in the best or most welcome of locations. Talking to driver seemed more like he’d just got the job, or not been booked early enough. David Urquhart attitude expects people to put up with it Without Any information? Metropole Hotel: Door didn’t open three floors up with me climbing down stairs again (I’m in my seventies) all lifts full with arrivals. I queued for second time reception (one person) who gave me another room ‘with Jacuzzi’. But, turned out this had some repair but (obviously) had not been checked. I still hadn’t unpacked with twice going up and down three flights of stairs and needing a bath after early start and journey I pressed button Jacuzzi to get pressure. The water jetted straight up to ceiling hitting down on me, down the walls and kept coming which I'd never experienced before what with travelling the whole world. Not just once but twice, Jacuzzi button hadn’t worked to stop flow. No telephone in the room to also finding out NOT one towel had been left. I was drowned standing in my clothes! I envisaged the ceiling below coming down; pulling out clothes from my case and having to use my own clothes to mop up the abundant water from the soaking floor. Without any towel with me or having any (at all) left in the bathroom… Entailing ‘me’ in mopping up the place; I take exception to this. I was left with the mess to clear up plus I had injured and experienced the sheer shock of it. For the third time I had to go up and down three floors along with queuing at reception (again) this time with soaked clothes and hair which wasn’t much fun for me. David Urquhart only reply refers to ‘not knowing how to use a Jacuzzi’ Excuse me, but I have used too many ‘Jacuzzi’s’ including hotels; swimming pools. Etc. To turn on - ‘Press down the one button’. To turn off, ‘Press down the one button’. With NEVER any one ‘incident’ in my whole life. This Britannia Grand Metropole Hotel Jacuzzi I was told was and had been “faulty”. Of cause I had spoken to the Manager. He’d confirmed that the Jacuzzi “had been repaired but needed checking”. My time spent trying to get recompense for incident. This occurrence has entailed me wasting far too much time in writing to David Urquhart of my shock, stress, duress occurring (twice) and that only then my quick actions stopped further flooding while the jetted downpour kept coming. But they never want to know? I’m heartedly tired of them. Their two replies are insulting to ones intellect. Full facts of any situation are necessary and all should be taken into consideration. David Urquhart standards are seriously damaged as not fit for purpose least of all for its customers. Arrival Metropole hotel Blackpool first room key card had not been set; second room again three floors up and down and then up and down for the third time. Lifts full and queueing up three times... To experience using my own clothes to clean and clear up! Towels should have been left in room, I alone was left to injure and take the sheer shock of it. I’m since utterly ignored by them? David Urquhart don’t have representative on sight and why any hotel manager answers sorting out customers problems to do with their Hotel being there at the time. This occurrence has entailed me in further time wasted and in my stress and duress in pursuing David Urquhart travel. If companies don’t settle Complaints honestly and swiftly their own image is and seen to be damaged David Urquhart Travel has not yet responded. CLICK HERE: Compare the cheapest insurance quotes | Save money on your insurance bills |
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