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Harvey's complaint against AnyVan.com
ABSOLUTE SHAMBLES,COMPANY IS A DISGRACE!
Complaint against AnyVan.com
I Paid upfront for a motorcycle to be collected and delivered on 23/04/2017 from Farnham in surrey to Ipswich. Both myself and vendor waited in all day but no collection?. Driver could not be found to take job on...24hrs later (one disappointed son not receiving birthday m/cycle) and a driver finally turns up at collection address at 3pm in afternoon! .Driver then rings me to tell me he is hungry and tired and cant deliver bike to delivery address for second day running!. Absolute disgrace!. I contacted the CEO of this company via linkdin and was asked if it would be easier to take an evening delivery? .As if this was to alleviate the fact that his company had failed to deliver preciscley what I had paid for 24 hours previously.Customer services ridiculously undertrained, poor communication, No offer of refund or compensation and still 2 days into this saga the bike I paid £3500 for still stuck in the back of some van somewhere! .Not impressed with this company at all. poor poor show anyvan.com .very disappointed customer.
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