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David's complaint against Wing Mirror Man
Extremely poor service
Complaint against Wing Mirror Man
My daughter ordered a part which did not arrive. Chased them up and eventually received the part only for fitter to find that a piece was missing when he started the job. Told the company of this within two weeks of receiving the part but they maintained that it was too late for them to refund the cost! Had to argue about this and point out their legal responsibilities before they eventually agreed to pay the refund upon return of the faulty item. We returned the item following their instructions exactly (return reference number on outside of box, copy of invoice inside also with this number written on to it etc) using the Freepost code they provided. Over the next couple of weeks they continually stated that they had not received the returned item and then ignored messages. Eventually they accepted that they had received it but then accused us of returning a damaged item and refused to pay the refund! Based on this experience my advice is to steer well clear of using this company.
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