DriveNow

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Alisha's complaint against DriveNow

Alisha Lindo

17/08/2019

Poor customer services

Complaint against DriveNow

Cars constantly have low tyre pressure! Faulty cars still left on the road, available for hiring. Hired and opened a car that was already in use and not in the location it said is was. Car network failed on dual carriage way. Car battery failing but the car still available to hire. Taking such a high deposit but can not instantly refund when car is faulty. Recently hit with 2 fines (towing and parking) incorrectly then sent the full information of another customer (breaching confidentiality. Had money taken from my account for the fine which was not mine. Rude team member disputing with me about whether I had money taken from my account or not and that it has nothing to do with them. Only offered £10 driving credit for all of this. They take ages to answer their calls. Half the time the language barrier of the person who’ll answers, wastes a lot of time - Which runs up more you’re rental time. DriveNow cleaner once stole my purse because when I’d realised I lost it, the car was in the same place and DriveNow confirmed the only person who had been in the car since I had it was the cleaner. Management argued that the company had strict rules and the cleaner would’ve returned it. (If the cleaner doesn’t mention it, then of course it would be unknown). RIDICULOUS.

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