Drive Dynamics

1.00 stars

110 Reviews

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Gemma's complaint against Drive Dynamics

Gemma Bannon

06/12/2016

Outraged! no instructors and no refund!

Complaint against Drive Dynamics

I booked for lessons online and paid online. it said it would give me driving instructors and get in touch. I had no confirmation or anything until 4 days later, where I received a text message to say that there was no instructors available and I would have a refund issued to my bank I paid with within 28 days! I was in utter shock, and called customer service and had a 35minute wait on the line, just to be cut off. I then emailed stating quite clearly that I expect my refund sooner as it took me 5 seconds to transfer the money to the company and 28days to be refund. I have had no response what so ever from the company. even thought I have sent at least ten emails and called customer service at least 5. I have not been offered a apologie, a refund or anything for well over a month.

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