Meet and Greet

4 Reviews

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Anna's complaint against Meet and Greet

Anna Tauro

04/09/2019

Unprofessional service

Complaint against Meet and Greet

People over the phone were rude, driver was late and could not understand well (language barrier), car was dirt of mud upon return - no notes on my booking details that I should have paid an additional fee to the driver and no notes not to get into the dropping area before the driver called back (as he was late….) and I had to pay an additional fee to get out. As my flight was cancelled and my return was delayed, I had to pay an additional fee (£20) to the driver for the additional day. I have asked the receipt to the lady over the phone (she said she would have sent it to my email address) and via email, but I did not receive it yet, hence I cannot claim the money back from the airline company.

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