Easirent

2.00 stars

16 Reviews

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Jonathan's complaint against Easirent

Jonathan Rosen

25/04/2018

[RESPONDED] Feeling duped by Easirent

Complaint against Easirent

I have used the Easirent company for several rentals over the last year. I was informed on my last rental that a an extra insurance fee was necessary as I had rented the car for more than 90 days in total for that year. At no time was this pointed out to me prior to my pick up and this was not shown in the terms and conditions sent to me for the hire. I have requested a refund for this surprise extra fee but have been told that they will not refund and the case is now closed as far as they are concerned. All I am asking for is clarity of fees and in view of this not being made transparent at the time of booking I consider this to be a totally unfair way to claim extra fees from a client.

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Easirent has responded

  • Comments (4)

Jonathan Rosen | | VERIFIED

This is not correct. The terms provided by Easirent at the time of the booking make no mention of the extra insurance charge that will be requested on arrival. I have sent the the terms they provided and as there is no mention of the extra charge, I respectfully ask a refund for the surprise payment demand.

Easirent Spokesperson | | VERIFIED

Mr Rosen's case has been closed and been shown the relevant terms and conditions that he signed and agreed to at the time of making his booking and at the counter. There is no refund due in this instance but Easirent has apologised for the inconvenience that comes with receiving an unexpected charge when not reading your T's & C's.

Jonathan Rosen | | VERIFIED

This is not correct. The terms provided by Easirent at the time of the booking make no mention of the extra insurance charge that will be requested on arrival. I have sent the the terms they provided and as there is no mention of the extra charge, I respectfully ask a refund for the surprise payment demand

sonia Andrews | | VERIFIED

Terms and conditions come after agreeing to the initial decent price, so you agree and print it out and low and behold, you have extra terms and conditions and you have already signed them while on your p.c
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