2.00 stars

18 Reviews

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Marco's complaint against Easirent

Marco Polonorte


[LAPSED] Smoking??

Complaint against Easirent

They gave me a kind of new car and clean in the outside but very dirty in the inside. When I returned the car, they said I had smoked in it. I have never smoked in my life. They said they're going to charge me £175 for it and since is his word against mine I can't do much.

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Lapsed. Marco has not responded in 90 days

  • Comments (1)

Easirent Spokesperson | | VERIFIED

We aim to send all our rental vehicles out in a good standard of cleanliness and apologise if this wasn't the case in your experience. We make sure our drivers check the vehicle upon collection and again upon return. If a customer is unhappy with a vehicle, we would always advise making it known before signing the condition report. Smoking is and has always been prohibited in any Easirent vehicle.
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