Easirent

2.00 stars

18 Reviews

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Mrs Karen's complaint against Easirent

Mrs Karen hepburn

18/07/2016

[LAPSED] Treated unfairly

Complaint against Easirent

We were greeted by unfriendly staff, charged £3 to exit the airport, staff mixed us up with other customers several times, offered us the wrong car, told us to check rental car for damages in pouring rain which was difficult, exterior had numerous scratches, inside of car dirty with a snail and slime trail on backseat, snail offered to daughter as pet, charged £30 for fuel before we set off, on return of car met by very unpleasant and unprofessional staff who accused us of damaging the car and immediately charged us £360 for small scratch to alloy wheel and two very small chips in the windscreen which would not of been visible in the rain. I asked staff member to not charge us until we had spoken to the car company and customer services but were charged anyway. I have emailed customer services twice to explain what happened and to make a complaint but have received no reply.

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Lapsed. Mrs Karen has not responded in 90 days

  • Comments (1)

Easirent Spokesperson | | VERIFIED

Mr Hepburn was responded to by our Customer Services Representative within 5 working days clearly explaining the damage charges and outlining the customers' liability. We have taken on board all of the comments made during The Hepburns' case and are continually improving our Leeds Airport Branch.
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