2.00 stars

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Kev's complaint against Easirent

Kev Dacres


WARNING Easirent car hire anything but easy

Complaint against Easirent

Travelled 180 miles to pick up a prepaid car for my girlfriend with all the relevant documents they asked us to produce to be told when we got there they could not give us the car as my girlfriend never had a credit card for insurance purposes. Point being when we booked to hire car via their broker AUTO EUROPE ,at no point was this relevant it stated that credit card was only needed to be produced on day for the purpose of payment which was in my name but I wasn't going to drive there car.Now I feel I'm a reasonable kind of guy but the way me and girlfriend was treated was tantamount to being treated like a dog.when I stated we had no transport to get home because of this,the desk clerk just shrugged his shoulders and palmed the blame on AUTO EUROPE the brokers who coincidentally make THEM money!!! Customer service was even worse stating that it's down to the brokers poor understanding of the companies policies. I asked them if that is the case why use them to which they replied by putting the phone down on me.basically ripped us off for rental of car and not even sat in a car of there's. HOW IN GODS NAME IN 2019 IS A BUSINESS ALLOWED TO GET AWAY WITH THIS....STRAIGHT THEFT FROM A LOW BUDGET COMPANY WITH EVEN LOWER BUDGET SERVICE AND MORALS MORE TO THE POINT.IF I COULD OF GIVE A RATING OF ZERO STARS EASIRENT WOULD OF BEEN THE 1ST BENEFICIARY. HANG YOUR HEADS IN SHAME

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