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Neil's complaint against Firefly Car Rental
Neil Newman
10/11/2019
Charged for an insurance product at time of collection
Complaint against
Firefly Car Rental
Charged for an insurance product at time of collection, no explanation they just took the money out of my account, at the time they suggested I was signing the rental agreement, steer well clear of these pirates.
- supporters 0
Firefly Car Rental has not yet responded
- Comments (3)
Claudio A | | VERIFIED
I had exactly the same experience at Firefly Alicante Airport. I stated that I didn't want any additional cover or extras as I have a separate excess car hire insurance policy. They said this was fine but they charged my credit card for £51 worth of glass&tyre cover +taxes&fees on the day I returned the car. You can't trust their counter staff at ALC, they lie. AVOID, AVOID, AVOID.
Claudio A | | VERIFIED
I complained to Firefly UK via [email protected] and to their credit they did refund me for the amount of additional of the insurance cover which I did not want. I at least now have faith in their Customer Service department. I will be careful and fully interrogate the rental agreement and any signature I make.
Neil Newman | | VERIFIED
I also contacted their customer services, and they refused to give any refunds, will never use this company again anywhere in the world NOT TO BE TRUSTED. I bet there staff are on a good commission for selling this unrequested and unwanted product
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