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Derek's complaint against Evans Halshaw
Complaint against Evans Halshaw
Contacted EH Nottingham, in response to advert for Honda Civic at £2806. Arrangement made on Saturday to see the car on Sunday 14th May 2017. Gave name details, phone nr and email over,so all done. Travelled from Leicester to Nottingham with family, only to find no record of appointment made. After getting salesman to attend, the car was brought around for me to view and take for test drive. Salesman seemed lacklustre in general. Maybe the sales value of the car didn't generate enough commission for him to be excited ?! However, I was MOST disappointed on seeing the car with a large scratch and dent on the drivers side rear fender. None of this is made apparent on the Autotrader advert. In fact, it looks like the damage occurred AFTER the photos were placed on the ad. I complained about the condition of the car and that I felt misled and a waste of half of my day with family. Salesman simply said, sorry, but they would not repair the vehicle as part of the sale. Instead offered me a more expensive alternative. Rubbish experience in total.
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