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Cliff's complaint against Evans Halshaw
Complaint against Evans Halshaw
Bought used car 2008 Ford Focus on 15th March 2017. Started having doubts when viewing car for first time and it had a flat tyre and flat battery. Timing belt change was due but not done by E.H Returned car because of several problems that the company refused to resolve. Offered full refund by phone (recorded) and I accepted. Returned car by 21st March. All emails I sent to E.H were ignored. Finally received part payment on my credit card on 27th March. Balance (minus trade-in of £200.00 from my old car) paid by cheque on 31st March 2017. Not one letter of apology! No response from any of several emails sent. Wrote letter to Pendragon group chairman detailing the treatment of a retired person on small pension - no reply. £200.00 still outstanding as of 18th April 2017
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