Evans Halshaw

1.00 stars

23 Reviews

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Simon's complaint against Evans Halshaw

Simon Pain

05/09/2018

Shocking customer service

Complaint against Evans Halshaw

Evans Halshaw has been one of the most shocking customer service I have ever experienced. Finding the car I wanted on their website which is easy and fantastic and the people on the phone are great. I was offered a good price for my old car against the newer Audi. I went to the Evans Halshaw car store near me and was greeted by a very rude lady. I waited and waited and waited to been seen, eventually 3/4 an hour had passed as I told the lady I was about to walk out someone actually came to see me. I was a cash buyer. I was offered less than over the phone. I was forced to buy extra services like break down, tyres, etc. I did the deal and drove home. Car is fantastic can't fault the car. But trying to get documents from them is impossible, takes forever to get through to them on the phone, a month on and no V5c and after speaking to customer service still no joy. They promised to deal with this but they don't. So Evans Halshaw you have not lived up to your promise like your adverts say.

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