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Carmellina's complaint against Evans Halshaw
Took my vauxhall zafira in today for second recall.I now have to pay a taxi to get my car back.
Complaint against Evans Halshaw
Dropped car off at Evans Halshaw in Horsforth, Leeds.They dropped me back home, I asked for a lift to go and collect my car when it is ready they refused. When I booked in the car with Vauxhall customer care, I requested a lift back home and to collect my car.The customer care adviser said she can arrange a lift back home but not to pick up the car and that will have to be arranged with the Evans Halshaw. Evans Halshaw said vauxhall said they should not provide courtesy pick up.Called Vauxhall customer care and after a long time on phone and on hold told it is Evans Halshaw who should decide pick up.So responsibility just being pushed back and forth. This cost money and inconvenience as well as having a car which is not safe and has no resale value is not fair.This is the second time had to take the car in for the same issue so obviously not being dealt with properly.We the customers are left to deal with the cost of this problem and traeted so badly as if we caused the problem in the first place.
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