Evans Halshaw

1.00 stars

33 Reviews

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Lauraine's complaint against Evans Halshaw

Lauraine Perkins

10/11/2018

very poor customer service

Complaint against Evans Halshaw

Where do i begin???? I saw a car for sale located at Evans Halshaw Manchester, so i paid a £200 deposit and asked for it to be moved closer - all good so far! A week later I tried ringing the branch in Wakefield to find out if they had any idea when my car would arrive. In total I rang 17 times and only on the last call did someone actually answer the phone. I enquired about the car and was told i would be put through to the relevant person - then i was promptly cut off!!!! I decided to look at other cars the next day and saw - being advertised for sale at the Wakefield branch- the car i had paid a deposit on!! I promptly went to the branch and enquired about the car, which the salesman was giving me the usual patter for, before telling him that i had actually paid a deposit for and requested the car be brought down. Salesman changed tack and said he would get the person who was dealing with it!! Long story short - i bought the car but it didn't have the SD card for the sat nav system. I was told it had been ordered and would be posted to me and i would receive it in 2 days time. Of course you can guess - it didn't arrive! I did get a voicemail 2 days after from the salesman who asked me to call him back - which i did, but as he was busy i asked the man who answered to pass on a message. to return my call - of course he didn't! Went to the showroom AGAIN 4 days later to find out where it was. The salesman told me that he had rang me, and i told him i had returned the call and that a message was passed on, of which he didn't receive. He handed over the SD card!! I asked why he hadn't tried calling again to tell me that it was there - His reply was that he was going to call later that day - probably 5 minutes before they shut so i couldn't collect it!!! Their customer service is diabolical, the phone system is non existent and there is no communication between staff. Would NEVER buy from them again!!

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