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Christopher's complaint against Cargiant

Christopher Antonis


Abysmal Customer Experience

Complaint against Cargiant

The issue that I have experienced was: I purchased a vehicle from Cargiant in October 2018, after I took it for a full service at VW two months after, I was issued a repair bill for £1000 to fix a number of serious issues that I as a customer would never have been able to see when purchasing the car on the show room floor. After a grueling time, lots of phone calls and stressful conversations, Cargiant agreed to repair the issues themselves. I thought at this stage they had redeemed themselves however was still very disappointed that they had not been open and transparent with the issues before I purchased the vehicle. I then discovered that they made a claim on my insurance to cover some of the costs. This meant that I have been saddled with a claim to my insurance policy for faults that were not caused by myself. I cannot believe that my insurance policy should even have been considered in this case as the issues that were reported to Cargiant were not caused by myself, the costs and insurance should be placed with Cargiant.

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