Vauxhall Motors

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46 Reviews

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Joe's complaint against Vauxhall Motors

Joe taylor

26/06/2016

Meriva eps fault

Complaint against Vauxhall Motors

hi i took my 53 plate vauxhall meriva to my local branch today (winsford, cheshire), because i was having problems with the power steering failing as i was going round rounder bouts. they diagnosed the car as a faulty steering rack due to a common fault on vauxhall merivas. they said it wouldnt be covered ad i would have to pay nearly £1000 to get it fixed. i phoned vauxhall head office and gave my reg and mileage to which the man went away and came back saying that it was one of the affected vehicles and it would be covered under extended warranty with no charge. after saying my garage said it wasn't he came back to say it was to old. ive since spoken to dvla and vosa about the issue and they are saying because its a safety issue that is recognised by Vauxhall and the car is in the age range and mileage range it should be covered. the man on the phone at head office even said it was covered to start with then seemed to change his mind

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