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Rick's complaint against Ford

Rick Davis


Ford Paint Issue and Ford Paint Warranty

Complaint against Ford

Has anyone else had any issues with Ford's paintwork? Have just spent the past 3 weeks trying to get their Customer Service team to honour the paint warranty. Took my 18 month old polar white fiesta to the local car wash and watched the paint flake off! Obviously, Ford UK won't honour the warranty claiming using a jet wash on their cars causes 'damage', so isn't covered under the warranty. Just wondered if anyone else has ever seen this and if they had found a way of getting past Ford's incredibly unhelpful Customer Service Team. First time I've ever owned a Ford. I wouldn't recommend it!

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