Ford

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Jackie's complaint against Ford

Jackie Mizon

15/07/2016

Ford Transit Handbrake Fault

Complaint against Ford

My husbands Ford Transit was parked on my drive for 1hr.40 mins with handbrake on and decided to roll down crashing into my sons car. Ford will not talk to us and say there is nothing wrong with it and insist they will only talk to the insurance company. Insurance has written off my sons car and paid out, but will not take it further with Ford. Why should his insurance for penalised for this? We have CCTV footage of the whole incident from when it was parked up until it crashes. You can see where the handbrake was pulled up and the van moves slightly, it also shakes when the door is shut and didn't roll down then. Truck is only 9 months old!

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