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David's complaint against Ford

David Clarke


Head gasket

Complaint against Ford

Brought a Ford Focus eco boost 1lt 13 plate in 2016 with 26000 miles. I had coolant leaking not long after having it took it to ford bootle, they said they replace it 1 month later head gasket had blown down to coolant loss at first they wanted me to pay but I was in warranty they said they had to take a part off which I had to pay £300 for stupidly I paid. So I get the car looked at. They replaced the engine at there cost. They refused to pay back the £300 even though I was in warranty. A few months later the coolant was leaking again. I took it to ford they said again there was nothing wrong. I cut my loses and sold it. Poor company and poor make of model after being a loyal customer with old fiesta brought of them you get treated like your at fault £300 out of pocket.

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