Auto Europe

3.00 stars

7 Reviews

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Nancy's complaint against Auto Europe

Nancy Kluger

21/10/2017

[LAPSED] AUTOEUROPE - COLD AND HEARTLESS CUSTOMER SERVICE

Complaint against Auto Europe

I made a reservation with AutoEurope a few months ago for a car rental with Alamo LAX airport. The rate was for a non-US resident renting a car in the US. My husband is a UK resident. But unfortunately, I put the car in my name since the credit card I was using was in my name. When we got to LA, Alamo wouldn't let us use the voucher without speaking to AutoEurope first. We were unable to reach them since it was after hours in the UK. We paid for another rental. Auto Europe has refused to refund us the amount of the prepaid voucher nor give us a credit. I admit I made a mistake, but we did try to change it at the time of rental and couldn't. Their 24/7 hot line wouldn't help us. They said we had to speak to Auto Europe in the UK. AutoEurope should be more understanding and they are not. Once they have your money, it is tough getting it back - cold and heartless!

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Lapsed. Nancy has not responded in 90 days

  • Comments (2)

Melanie Thom | | VERIFIED

Hi Nancy Sorry to hear this, i'm afriad the refund is determined by the supplier. As a special request we can ask the supplier to allow a rfeund in this case. In order to do thsi we would need a copy of the paperwork showng the remntal vehile you paid for locally and an email advising what happened when you tried to collect the vehicle.Please send all of this to [email protected]

Melanie Thom | | VERIFIED

Hi Nancy Sorry to hear this, i'm afraid the refund is determined by the supplier. As a special request we can ask the supplier to allow a refund in this case. In order to do this we would need a copy of the paperwork showing the rental vehicle you paid for locally and an email advising what happened when you tried to collect the vehicle.Please send all of this to [email protected]
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