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Andrew's complaint against Peter Vardy
Terrible after sales service.
Complaint against Peter Vardy
Even worse when it comes to selling one of their cars back to them. I went along to Peter Vardy Vauxhall Aberdeen recently and was greeted with all the usual sunshine and rainbows from salespeople and a valuation for trade-in of my car (a Vauxhall Astra purchased from, and complete with full-service history provided by, Peter Vardy) was made. Went on to discuss whether I could sell the car rather than trade it in and was told, "of course, no change to the offered valuation price". Came back the next day with the car to sell and they then wouldn't honour the offer made, citing issues with the vehicle that they were already made abundantly aware of and discussed prior to them making their valuation the previous day. Upon questioning this, there was no answer given and the Sales Manager involved was unapologetic, and frankly accusatory, due to his lack of inclination to get any background information about the situation or what had been already discussed with members of his staff. Have also had multiple issues previously with their service department and the above is the final straw. My wife and I have been customers of Peter Vardy for over 10 years. Based on this most recent experience, we won't be customers of theirs again. I would not recommend Peter Vardy to anyone.
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