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Rupert's complaint against Goldcar
[RESPONDED] 1700Euro mandatory deposit in v v small print special excess
Complaint against Goldcar
at no point does it say this is payable upfront and i didnt even see it as its buried in the small print - humiliated i was forced to pay the ridiculous additional Special Insurance cover and upfront tank of fuel. Other rental companies charge up to £500 - but this 1700 Euro is exorbitant and designed to force folk to buying insurance - even if they do not need it. I didnt have quite enough in my account to cover that amount and therefore feel utterly done over... gutted especially as the rep seemed a decent helpful chap. i think we could resolve this if you offer to refund this insurance business subject to car being returned unharmed - suspect thats not on the cards here...?
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Victoria Rumside | | VERIFIED