Goldcar

3.00 stars

82 Reviews

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Rupert's complaint against Goldcar

Rupert Abbott

05/10/2017

[LAPSED] 1700Euro mandatory deposit in v v small print special excess

Complaint against Goldcar

at no point does it say this is payable upfront and i didnt even see it as its buried in the small print - humiliated i was forced to pay the ridiculous additional Special Insurance cover and upfront tank of fuel. Other rental companies charge up to £500 - but this 1700 Euro is exorbitant and designed to force folk to buying insurance - even if they do not need it. I didnt have quite enough in my account to cover that amount and therefore feel utterly done over... gutted especially as the rep seemed a decent helpful chap. i think we could resolve this if you offer to refund this insurance business subject to car being returned unharmed - suspect thats not on the cards here...?

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Lapsed. Rupert has not responded in 90 days

  • Comments (1)

Victoria Rumside | | VERIFIED

Hi Hans, our clients have two options of coverage among which to choose a method of coverage and it is mandatory to choose one coverage option just as stated on our Terms and Conditions (https://www.goldcar.es/en/tc/). Thank you Regards. Victoria R
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