Goldcar

3.00 stars

81 Reviews

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Anthony's complaint against Goldcar

Anthony Lee

15/09/2017

[RESPONDED] Being charged for damage I did not do

Complaint against Goldcar

Hired a car for 2 wks, had no problems. (have been driving in Gran Canaria for 20yrs have used Goldcar for maybe 8-10 times with no problems.Handed the car back in the same condition as I received it in. On checking my credit card account back home I found a charge of £334 two days later another charge of £336. I have had no notification by Goldcar at all as to why I am being charged.

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Goldcar has responded

  • Comments (4)

Victoria Rumside | | VERIFIED

Hi Anthony, We would like to look into your case as, in case you have been charged for damages, Goldcar must supply photographic evidence to support the charge. Please open a formal complaint here: https://www.goldcar.es/en/atencionCliente/ (bottom right) Thank you. Regards, Victoria R Goldcar Representative

Anthony Lee | | VERIFIED

Victoria, I have already complained on your website regarding the duplicate charge for damage on my credit card. Under incident numbers 1384881 & 1386432. Oscar.J from your company has replied to incident number 1384881. I have given him details of the duplicate payment by email and also included a copy of my credit card statement & your damage invoice. He has still not replied back after 10days

Anthony Lee | | VERIFIED

Victoria, please tell me what the point is of opening a formal complaint on your website when no one replies back. I have supplied detailed emails including credit card statements and invoices to show that your people have duplicated a payment for so called damage. Obviously if a customer supplies decent evidence of mistakes by yourselves you just ignore it and hope they stop bothering you.

Victoria Rumside | | VERIFIED

Hello Anthony, We can see that our customer service department has replied to all your questions. Thank you. Regards, Victoria R Goldcar Representative
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