Goldcar

3.00 stars

91 Reviews

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Kelly's complaint against Goldcar

Kelly Smith

24/10/2016

[LAPSED] Charged for damage to the car hire that was already there

Complaint against Goldcar

I picked up my car at Alicante airport. In doing a thorough inspection I noticed some scratches & damage to the offside wing! I went back in the office to inform the reception who in turn made a note on the form. I also took photographs with the time & date as evidence! On returning home a few days later I received an email to say I have been charged €260 for the damage! As you can imagine I am extremely angry that I should be paying for something I didn't do. I have sent goldcar the evidence & they are still refusing to refund me the money!! I will not let this lie, I will get the police involved if I have to. Please do not use goldcar, EVER!!!!!!

  • supporters 0

Lapsed. Kelly has not responded in 90 days

  • Comments (3)

Victoria Rumside | | VERIFIED

Hello Kelly, We only charge for those damages that are on the car but not on the check out form. In your case, the damage wasn't reported thus we have applied these charges. Your case was investigated by us and the office. Thanks for understanding. Regards, Victoria R. Goldcar Representative

Kelly Smith | | VERIFIED

There is no understanding, this is fraud! I reported the damage before I used the car so you were aware it wasn't me therefore why would I report it on my return! I also sent you photographs with the date & time they were taken to prove they were there before I drove the car! If this is your way of making money then you should be discusted with yourselves! Again I will not give up!

Victoria Rumside | | VERIFIED

Hello Kelly, Yesterday we sent you an email with a satisfactory final resolution for you. Please check your email. Regards, Victoria R. Goldcar Representative
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