Goldcar

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81 Reviews

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Hans Jakob's complaint against Goldcar

Hans Jakob Madsen

03/10/2017

[RESPONDED] Cobertura Super

Complaint against Goldcar

Complaint about Goldcar I had booked my rental fully prepaid including all insurance without any self deductible. At the airport in Malaga, the agent told me, in a very disturbed conversation, that I have to pay for gas and a deposit which both would get put back on my credit card if i return the car with a full tank! I told the agent clear and explicit that I had paid for everything up front and I do not need any insurance nor any other service! but she said it is just a deposit i get it back after i return the car! few weeks later i check my credit card statement to see that only the money for the gas was put back on my card but not the so called deposit! I googled "cobertura super goldcar" and found out that I am not the only one who got cheated! I believed that I will get the money back and not knowing that it was an insurance. I am sure the agent at the airport K new exactly that she is cheating me! This was not a misunderstanding!!!

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Victoria Rumside | | VERIFIED

Hi Hans, our clients have two options of coverage among which to choose a method of coverage (it is mandatory to choose one coverage option). Please note that our agents always explain and offer both options to the customer and a contract is signed and delivered to the customer where there is displayed all the services booked by yourself at the counter. Thank you Regards. Victoria R
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