Goldcar

3.00 stars

82 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Want to resolve an issue with Goldcar?

Make a complaint


Or simply share your experience

Write a review

Hans Jakob's complaint against Goldcar

Hans Jakob Madsen

03/10/2017

[LAPSED] Cobertura Super

Complaint against Goldcar

Complaint about Goldcar I had booked my rental fully prepaid including all insurance without any self deductible. At the airport in Malaga, the agent told me, in a very disturbed conversation, that I have to pay for gas and a deposit which both would get put back on my credit card if i return the car with a full tank! I told the agent clear and explicit that I had paid for everything up front and I do not need any insurance nor any other service! but she said it is just a deposit i get it back after i return the car! few weeks later i check my credit card statement to see that only the money for the gas was put back on my card but not the so called deposit! I googled "cobertura super goldcar" and found out that I am not the only one who got cheated! I believed that I will get the money back and not knowing that it was an insurance. I am sure the agent at the airport K new exactly that she is cheating me! This was not a misunderstanding!!!

  • supporters 0

Lapsed. Hans Jakob has not responded in 90 days

  • Comments (1)

Victoria Rumside | | VERIFIED

Hi Hans, our clients have two options of coverage among which to choose a method of coverage (it is mandatory to choose one coverage option). Please note that our agents always explain and offer both options to the customer and a contract is signed and delivered to the customer where there is displayed all the services booked by yourself at the counter. Thank you Regards. Victoria R
400 characters

81 other reviews of Goldcar


loader