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Hans Jakob's complaint against Goldcar
Hans Jakob Madsen
[LAPSED] Cobertura Super
Complaint against Goldcar
Complaint about Goldcar I had booked my rental fully prepaid including all insurance without any self deductible. At the airport in Malaga, the agent told me, in a very disturbed conversation, that I have to pay for gas and a deposit which both would get put back on my credit card if i return the car with a full tank! I told the agent clear and explicit that I had paid for everything up front and I do not need any insurance nor any other service! but she said it is just a deposit i get it back after i return the car! few weeks later i check my credit card statement to see that only the money for the gas was put back on my card but not the so called deposit! I googled "cobertura super goldcar" and found out that I am not the only one who got cheated! I believed that I will get the money back and not knowing that it was an insurance. I am sure the agent at the airport K new exactly that she is cheating me! This was not a misunderstanding!!!
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