Goldcar

On collection of our car from Ibiza Airport we were forced to take out the additional insurance which we did not want as I had purchased Damage Refund Insurance when I purchased the car hire through Arguscarhire. The guy at the desk was very rude and unhelpful and told us that if we wanted to take the car we had to take out the insurance. I tried to tell him I had purchased insurance but he wouldnt let us go. You could tell he didn''t want to be talking to us and was abrupt and unprofessional to say the least. We eventually left with the additional insurance as we had been delayed in landing for 40 minutes and had sat on the tarmac of the runway for 1.5 hours due to a storm and at this point just wanted to get to our accommodation as our two children of 4 and 1 years were tired and hungry. I spoke to the lady who was at the car collection point and she said we could sort it out later. When we returned the car we were told to go to the desk in the terminal but we didn''t have time. I phoned Argushire who said that this shouldn''t have happened as we were covered and to call Goldcar direct. I phoned Goldcar customer services and they too have said that this is not what should have happened and to open an incident. The man I spoke to was very helpful and apologetic. I have contacted Goldcar several times but they have said they have conducted an investigation and are unable to take further action. I have emailed them again on 09/09/2017 requesting a full refund for the insurance but are yet to receive a reply.