Goldcar

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Dougie's complaint against Goldcar

Dougie Nattan

10/10/2017

[LAPSED] Incorrect credit card deposit transaction fees of £66 !

Complaint against Goldcar

We hired a car from Majorca Airport in September '17 . We regularly hire a car in Majorca, 4 times previously through Goldcar, all without any problem. This time though our credit card which was used as a 'holding' deposit of €1200 was processed as if it was a debit card ! With the money actually being taken out of our bank account and then transferred back in on the return of the vehicle . Because it was processed instead of just 'held' or 'blocked' we lost out to the tune of £66 , because of the rates given and non sterling transaction fees! 3 times I have contacted the customer services dept through the website , with 2 totally irrelevant replies to my complaint and 1 no reply ! I should not be penalised £66 because an employee of Goldcar mistakenly processes my credit card through the bank as a if it was a debit card !

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Lapsed. Dougie has not responded in 90 days

  • Comments (4)

Victoria Rumside | | VERIFIED

Hello Dougie, please note that our customer department always answer to every customer's query. Please bear with them as sometimes they might take longer to get back to you due to high demand. Regarding your comment, please note that it is always responsibility of the customer to be aware about their banks policy. Thank you. Regards, Victoria R Goldcar Representative

Dougie Nattan | | VERIFIED

Hi Victoria , the issue is not about my banks policy . It is that your employee incorrectly processed my CREDIT CARD as if it was a debit card. Thus I incurred costs that should not have arisen . It was a CREDIT CARD , and should have been blocked or held , thus incurring NO CHARGES !! YOUR EMPLOYEES ERROR,! Not mine or my banks ! Dougie Nattan

Dougie Nattan | | VERIFIED

Hi Victoria , the issue is not about my banks policy . It is that your employee incorrectly processed my CREDIT CARD as if it was a debit card. Thus I incurred costs that should not have arisen . It was a CREDIT CARD , and should have been blocked or held , thus incurring NO CHARGES !! YOUR EMPLOYEES ERROR,! Not mine or my banks ! Dougie Nattan

Victoria Rumside | | VERIFIED

Hi Dougie, in this case, could you please open a formal claim via our website via the following link: https://www.goldcar.es/en/incidencias/ explaining this? Please also include a picture of your card (you may hide sensitive information) Thank you. Regards, Victoria R Goldcar Representative
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