Goldcar

3.00 stars

81 Reviews

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John's complaint against Goldcar

John Devine

17/09/2017

[RESPONDED] Ripped Off at Palma Mallorca Airport by Goldcar

Complaint against Goldcar

I arrived at Palma Airport, Mallorca, on 3rd September. I had pre-booked a car through the Ryanair website and went to collect my keys when I arrived. I went to one of their three counters inside the arrivals terminal. I was sent from there a second counter on the other side of the arrivals gate, who then sent me to a third desk elsewhere in the airport. After a 20 minute wait I was given the keys to my hire vehicle (1287 JYN) and asked to pay a deposit that included fuel of 369.91Euros. I did not realise, nor was it explained to me, that this figure included extra insurance. I had already paid an insurance premium when I booked the vehicle. I only discovered this upon my return home when I received a mere 63Euros refund. In addition when we booked the vehicle hire I had included my partner as a second driver – this added more to the cost of vehicle hire. She forgot to bring her driving licence with which meant that she could not drive the car – no refund for this was offered. I feel that I have been robbed. I want to see the full amount returned to me – plus the cost of the over charge for my partner!

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Goldcar has responded

  • Comments (2)

Victoria Rumside | | VERIFIED

HI John, We are sorry to hear about this. Our agents explain the options our customers have although this is also explained during the booking process and on the vouchers. Could you please open a formal query via our website and our customer advisors will look into it? Please follow this link: https://www.goldcar.es/en/atencionCliente/ Thank you Regards,Victoria R Goldcar Representative

John Devine | | VERIFIED

Disingenuous in the extreme! 1) Your agents did not explain this to me 2) I was told that the deposit was 'in case of damage' 3) I saw no documentation and was only asked to sign on an electronic screen
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