Want to resolve an issue with Goldcar?
Or simply share your experience
Adrienne's complaint against Goldcar
[RESOLVED] - Ripped off despite being a regular customer
Complaint against Goldcar
I picked up a hire car on Xmas Eve from San Javier Airport and despite the fact it was extremely quiet was given a car with 10 areas of it already damaged, 7 on the bumpers. I returned the car less than a week later only to be told there was a scratch that was not on the checkout paperwork and we might have to pay for it. Since returning to the UK I have been charged 200 euros for this damage. This was definitely not caused by me and I am convinced the damage was if there was any was already on the car when I collected it. I raised an incident with Goldcar who just sent me an invoice for the 200 euros and saying the damage was on the bumper and enclosing evidence of the damage which they did not. They then closed the case. Having used this company consistently for the last 2 years every 12 weeks I am disappointed in the way I have been treated and have informed them I will never use them again if they do not refund this money.
- supporters 0
Goldcar resolved this complaint
- Comments (2)
Victoria Rumside | | VERIFIED
Adrienne James | | VERIFIED