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Adrienne's complaint against Goldcar

Adrienne James


[RESOLVED] - Ripped off despite being a regular customer

Complaint against Goldcar

I picked up a hire car on Xmas Eve from San Javier Airport and despite the fact it was extremely quiet was given a car with 10 areas of it already damaged, 7 on the bumpers. I returned the car less than a week later only to be told there was a scratch that was not on the checkout paperwork and we might have to pay for it. Since returning to the UK I have been charged 200 euros for this damage. This was definitely not caused by me and I am convinced the damage was if there was any was already on the car when I collected it. I raised an incident with Goldcar who just sent me an invoice for the 200 euros and saying the damage was on the bumper and enclosing evidence of the damage which they did not. They then closed the case. Having used this company consistently for the last 2 years every 12 weeks I am disappointed in the way I have been treated and have informed them I will never use them again if they do not refund this money.

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Goldcar resolved this complaint

  • Comments (2)

Victoria Rumside | | VERIFIED

Hi Addrienne, Please understand that new damages have to be either covered by the client if the coverage was not added. Unfortunately, if the damage was not reported at pick up, we understand it happened during the rental period although we always check all our records before charging the customer. I hope this clarifies matters. Thank you. Regards, Victoria R. Goldcar Representative

Adrienne James | | VERIFIED

Goldcar have agreed to refund the money after further investigation so I am happy and will continue to use them
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