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Yusuf's complaint against RAC

Yusuf Hussain


RAC key cover- not covered on minor technicality

Complaint against RAC

Lost car key at home, no idea where. Called RAC on sunday, request for log book, licence, and insurance. Emailed them the information the same evening. Was told due to trade/business insurance, as well as log book being on a business name they would not cover me. I explained the insurance covers all cars in the house, and clearly says 'social, domestic, and pleasure' and all 3 vehicles in my house are registered in the same way. With a business name then my name and address. But being an electrician, it clear to see which one is personal use and which one is business use, as my work vehicle is signed up with logos, and ladders etc. Even after getting a confirmation email from my insurance stating my fiesta was a personal use vehicle, it made no difference to their outcome. They have now made me wait 5 days having chased, and waited for a case handler tool make a decision, which was not in my favour. They will find any loop hole not to pay out.

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