RAC

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sarah's complaint against RAC

sarah young

03/07/2019

RAC refuse to pay for damage caused to my car

Complaint against RAC

RAC called out as car broke down and would not start. Patrol over cranked the engine abour 12 times and for longer than 5-10 seconds each time. The starter motor which had only done 11000 miles then stopped working. The fuel pump was the problem why the car had stopped not the starter motor as it was only 17 months old and in excellent working order. I logged a complaint which was dealt with very badly. No response, would not call back. They reviewed the case and dismissed my claims saying that the Patrol stated he only started the car 2- 3 times. I am left with an extra bill of £300 for a new starter motor on top of a fuel pump bill of £300. The RAC are denying their Patrol caused the damage despite me having a garage report stating that over cranking caused the starter motor to seize and stop working. I asked for the case to be escalated and reviewed again and the Patrol now states he cranked it 4 times so changed his story slightly. This is still untrue as he was with my vehicle for 35 minutes and I stood there watching him cranking it 12 times till it stopped working. Disgusting that the RAC can dismiss my version of events and only believe the patrol.I have asked for compensation and they are not interested.

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