The AA

4.00 stars

26 Reviews

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Martina's complaint against The AA

Martina Tighe

11/08/2018

[LAPSED] Not fit for purpose. 6 hrs wait & counting...

Complaint against The AA

We've now been sat here waiting for vehicle recovery for 6 hours... They've now told us, after changing their time guesstimate 3 times already, that they will be at least another hour. These phone calls have no relation to the app estimations either. The lady on the end of the phone was next to useless and put us down as being on a completely different road about 100 miles away from where we actually are. We've also told them that I have a disability and need to get home a.s.a.p because of this. They've now told us to leave the vehicle with the keys in it and get a taxi home! No one should have to wait this long, and to think we are paying for this service - gold membership too! Not for much longer! We won't be renewing our membership, that's for sure. They are not honouring their side of the deal whatsoever. 🤬 Wouldn't recommend them to tow a toy car!

  • supporters 0

Lapsed. Martina has not responded in 90 days

  • Comments (1)

Samantha Ladley | | VERIFIED

We're sorry to learn of the delay you experienced, it's never our intention to leave a Member waiting. We hope that you're ok and have since raised this with our Customer Care team to address, if not please email the details to [email protected] along with the details from this review and your contact number. We'll be happy to investigate this.
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