The AA

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Stephen's complaint against The AA

Stephen Goodman

18/03/2016

[LAPSED] Poor service when boiler broke down

Complaint against The AA

Boiler broke down in January AA sent there agent Swale to fix boiler.Diagnosed fan issue oiled and got fan working said if it happens again need new fan.Four days later CO2 alarm goes off had to shut boiler down and call gas board to inspect boiler they said there was a issue and not to use boiler till been passed safe,Swale came out again and passed boiler fit.Three weeks later boiler brakes down the AA instruct Swale to fit a new fan.I was away so notified Swale to phone my sister to gain entry supplying 2 contact numbers as they were coming the next day.Swales engineer phoned my house instead,being there was no one in as I told them he cancelled the job.My sister phoned AA on my behalf and they sent there own engineer who oiled the fan and said if it happens again you will need a new fan.I pointed out to the AA that was what there first engineer said and asked for a new fan to be fitted.They refused point blank saying the boiler is working.yesterday the boiler broke down again phoned AA who got Swale to phone to make appointment I told them the fan needs replacing they said cant do that got to send a engineer because it has been 2 months since last call out and the boiler needs to be accessed again.I told them it was not 2 months but 3 weeks they were adamant they would not be bringing a new fan.Arranged a appointment for before 2pm phoned at 11am was told Jodie not been allocated yet and could be anytime today.When I spoke to the AA complaints department was told no one could help me because the person who I dealt with a few weeks ago was not in today and she has to deal with it she won't be back till Monday,I asked if someone else could deal with it and was told no asked to speak to supervisor and was told I could not do so.In summary I have been and still am without heating or hot water for a total of 7 days and nights and the problem is still ongoing

  • supporters 0

Lapsed. Stephen has not responded in 90 days

  • Comments (1)

Samantha Ladley | | VERIFIED

Sorry about the delay in response Stephen, we have chased this internally and believe that this has all been rectified now. If you have any further issues regarding the existing complaint you made please get in touch with the customer support team who can help. Kind regards
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