The AA

4.00 stars

29 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Want to resolve an issue with The AA?

Make a complaint


Or simply share your experience

Write a review

Dave's complaint against The AA

Dave

25/11/2016

[LAPSED] Recovery

Complaint against The AA

I recently broke down and required the help of the AA .. called them shortly before 12 midday and was advised a local garage would attend some 2.5 hours later local mechanic arrives ... told him that the van had just cut out. Under the bonnet he looks for all of 60 seconds.. gets his quick start quick spray and still nothing... that's all I can do for you and off he goes.. call to AA and told a recovery truck will be with me on another 2 hours ... 3.5 hours later truck turns up loads my van and trailer on to back of truck ... and yes they where told that I was towing... he then says my trailer lighting board or socket on truck is not working and that he has filed a fault report on the truck ... but they still send him to tow a trailer with a non working lighting board..... another 2 hours while he gets the lights working.. a few days later van is what I thought was fixed .... 4 days later van broke down again same fault .. crank sensor .... after a 2 hour wait recovery truck arrives. Lad gets out saying we have a problem I don't have a licence to tow yer they where avised that I was towing... off he goes another truck is on its way .. 2 hours later truck arrives only to be told it's now his 45 minute break time ....... I made a couple of calls to the AA whilst I was sat there I was assured I would be phoned back .... no one did call me back ......

  • supporters 0

Lapsed. Dave has not responded in 90 days

  • Comments (1)

Samantha Ladley | | VERIFIED

Hi Dave, we're sorry to learn of your experience and would like the opportunity to address this for you. If the customer service team have not contacted you since, please drops us an email with your membership number, postcode and contact number to [email protected] Ref FOR199263 and we will pick this up for you immediately. Thank you
400 characters

28 other reviews of The AA


loader