The AA

4.00 stars

26 Reviews

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Omid's complaint against The AA

Omid Pasdar

05/06/2018

[LAPSED] Terrible service

Complaint against The AA

Had to wait 5 hours for recovery truck, after 5 hour wait they send the wrong recovery truck the driver said his truck is small for my car. Spoke to the manager hopping he would get it right, after another 2 hours wait instead of sending me a bigger recovery truck they send me a AA van for the second time😂 and that’s when I decided to book an Uber and go home. Next day booked day off from work to get the car sorted I called again asking them to send me a recovery truck, and also explained everything that happened previous day and made it clear and specific not to send AA van as they have already been and couldn’t fix my car. And guess what I get after 2 hour wait? Another AA van that when I left my car on side of the road for 3 days. I let you be the judge and make a wise decisions when considering AA.

  • supporters 0

Lapsed. Omid has not responded in 90 days

  • Comments (1)

Samantha Ladley | | VERIFIED

We’re sorry to hear about the service you received during your recent breakdown.With any breakdown we will first send somebody to assess the fault with the vehicle to see whether we can get you going again, before looking to arrange a recovery.We’re sorry for the mix-up with the wrong resource being sent out to you, resulting in further delays.We apologise for the poor impression this has left.
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