Travel
Commuter Club Complaints & Reviews
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Complaints, Review, Comparison
Read reviews of Commuter Club, share your experience and resolve your issue. Rate Commuter Club for value and service, and compare Commuter Club with other companies. Have you got a complaint about a company or service? Write to us and publicise your issues. Scroll down to read our selection of your complaints and reviews about Commuter Club below. |
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Send your complaints and reviews - and we'll publish the best, and worst! and make your voice heard.
Click here for details of all our complaints sections or view our travel and holidays complaints section here. Are you a company? Have you been complained about? Contact us here and we'll publish your response and help resolve complaints. |
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Your Commuter Club Reviews
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Stefan David: 1/5 Stars 26/02/2019 NEVER REFUNDED MY CANCELLATION Hi, after a long time of waiting I have decided to make this review. I have applied for commuter club in Sep 2018 when I was starting my new job hoping I could save some money on travel. My card was not delivered in the discussed date and thus I needed to buy me a tfl monthly travel card. After a short time of having commuter club I have realized I didn't actually need such ticket and so after 5days of use I have asked for cancelation and refund. I called the customer service, they told me to send the ticket over and so I did. While I was waiting for a refund (which took more than a month) the company took me one more payment of £200 (as they stated on their websites that this can happen). However, I have received the refund without this last payment and thus I called the service again. Today, 26/02/2019 I still have not got my money back. I was calling commuter club couple of times, they always say that their operation team is looking at the case. IT IS ALMOST HALF A YEAR NOW waiting for them to give my money back! I have never felt so ripped off, I have never been this angry with any company and I have never felt hopeless like this. I feel like having no rights and commuter club is doing what they want. Please, if you read this review, do not do the same mistake as me. I do wish commuter club to get better, I hoped for a decent company, I am very very disappointed. Commuter Club has not yet responded. Demilo Lawu: 1/5 Stars 10/05/2019 Poor is too good a rating It has been a nightmare! Joined the club 3 months ago through a hard sale over the phone. Tickets came on time and the nightmare began. They attempted to collect a rd before the agreed date. Tried to cancel was faced with hurdles so thought I will give it another try. Next month same thing happened, tried calling the office but it was closed due to unforseen circumstance yet was getting threatening emails. Got a further threatening letter from another company, I called them but they simply redirected me back. Office was not opened until Wednesday despite voice message stating will be opened on Tuesday. Was then told I was late even though thier office as closed, promised to refund late payment but they managed to sneak in another 12pounds fee. On my was to work yesterday was told my ticket was not valid has it had been disabled. Took over 1 hour to get through. Staff on h other side seem to struggle and did not know what to do. I have been promised a new ticket but need to but a British rail ticket even thou the issue an Oyster. Nightmare continues… Commuter Club has not yet responded. READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems |
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Sabina Abusova: 1/5 Stars 19/06/2019 The worse service ever The worst service ever. I have lost so much money since I have decided to change my destination (from 1-5 to 1-2 zones). First, they advice me to send the travel card for this updates, It wasn't done for 2 weeks. so I had to spend an extra money for my travel within those 2 weeks. Then the card has been sent back. I have the travel card for 1-2 zones but I was paying for 1-5 zones as the updates wasn't done on the system. i have finally cancelled my travel card but I am still paying for this as it wasn't sorted yet. Their customer service even worse as anyone knows howto solve these issues and gives a completely different information every time i have contact them. Commuter Club has not yet responded. Camara Musso: 1/5 Stars 31/07/2019 Worst company ever! Stay away Had the worst customer experience on the phone. After being kept on hold for over 30mins, the phone was hanged up without any one picking up and when I called back and finally managed to get through to someone, the agent was disgustingly rude and very unhelpful. He sounded like he had just woken up and was picking the call from his bedroom. I explained that I had ordered a replacement card which took almost two weeks to be delivered and that I wanted a refund for the period in which I was waiting for my card to be sent to me. The agent said this cannot be done as it’s part of my loan agreement to pay full price every month and he was DISGUSTINGLY rude and condescending. When asked to get transferred to someone else or a manager, he refused and said he cannot do so. When I asked him for his name, he said his name was Muhammed and sarcastically added ‘Do you want me to spell that for you?’ After 20mins of asking him to transfer me to a manager, he hanged up the phone on me. I called back again and as soon as he realised it was me, he hanged up the phone again. This is the first time in my life I’m ever having any customer service agent hang up the phone on me and I’m still shocked at how terrible the customer service is! After finally being put through to a manager after the 4th call, I made a complaint and all she did was make excuses and asked me if I’m sure that the agent hanged up the phone on me and whether it wasn’t a case of a bad phone connection. This is not the first time I’ve had such a terrible service from commuter club, the customer service agents are all clueless and very unhelpful and it takes weeks to receive any response from their customer service team. Honestly, if you’re thinking of joining commuter club, just don’t. You’re better off paying that extra £20 or £30 discount directly to tfl because you’ll surely get a much better customer service. If there was an option to pick no ratings for this review I would because I’m honestly appalled at the level of bad customer service this company gives. Commuter Club has not yet responded. CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW |
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Apolline Pignard: 1/5 Stars 05/10/2019 Still waiting for a refund I've been using Commuter Club for 1 year and half. When I started everything went fine and it was a really good deal with a discount at the begining. Last June I changed my contract from zone 1 to 3 to zone 1 to 2. They cannot changed it online with using the same card. You have to send you card back to them, buy yourself a travel card for 7 days, then receive your new card and send the receipt of the 7days travel card you bought so they can refund it. It is a bit of a faf and the whole thing took a good 15 days to be sorted. The following 2 months I was still charged like I was paying for zone 1 to 3. I reported it as soon as it happened. I contacted them via emails a few times and had to explain every time the whole story. After a few emails I got fed up and decided to call them directly. They said they would escalate it to the operational team ever since I called (every week since July). Nothing ever happend, they have not contacted me back, I always have to get in touch and re-explain the whole story. As I did not want to be overcharged again, I cancelled my contract later on and had to wait a good month to get refunded what I haven't used. The cancelation process is not clear. I cancelled a day after I paid for a whole new month (£158) but got refunded £38. I asked some explanation which they replied by saying this is calculated on a usage since the beginning of the contract... Beginning of October I am still waiting for the refund of the difference of the 2 months I was overcharged. Eventhough they said they would come back to me on my last call they didn't. They are obviously not in a rush to give me the refund and sounds like they are waiting for the customer to get fed up chasing them. I never had such a bad experience in customer service. Commuter Club has not yet responded. CLICK HERE: Compare the cheapest insurance quotes | Save money on your insurance bills |
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