I am being charged £5.50 for AG Customer support, which I never agreed t!o - Complaint about Currys PC World - A Spokesman Said

I am being charged £5.50 for AG Customer support, which I never agreed t!o

Complaint about  Currys PC World  | ANSWERED


Currys PC World

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Andrew Asher

20/08/2016

I am being charged £5.50 for AG Customer support, which I never agreed t!o

Complaint about Currys PC World

I never asked for the above. I am furious that this firm has somehow duped me into paying for AG Support. I would never have consented to this. The sales people in this store appear to want to confuse customers, so that they end up buying 'extras' as well as laptop. If this is not stopped, as well as a refund and explanation/apology, i will be taking this to Financial Ombudsman. I will never use this deceitful firm again. I will not be conned by them!

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KNOWHOW TOHELP | 22/08/2016 10:20 | VERIFIED

Hi Andrew, thank you for contacting us over the Support Agreement. I am sorry that you were not fully aware that this had been taken out and I am more than happy to cancel this for you. Details of the agreement are given at the time of the purchase on the purchase receipt. As the details are provided at the time we are not in a position to provide a full refund. If could provide your full name

KNOWHOW TOHELP | 22/08/2016 10:21 | VERIFIED

address, contact number and the product that the item is protected and send these to [email protected] Thanks, Rich D


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