Would you go 7 extra miles? - Complaint about John Lewis - A Spokesman Said

Would you go 7 extra miles?

Complaint about  John Lewis  | RESOLVED


John Lewis

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Jim McKay

21/08/2016

Would you go 7 extra miles?

Complaint about John Lewis

Having made sure they had an example of the built-in oven we wanted, we went to the John Lewis store in Cribbs Causeway, where we were assured that it could be installed at the address we wanted. Unfortunately as it wasnt in the Bristol catchment area, we would have to order on line or by phone. When ordering on line, I got a long way down the order when suddenly inability to install came up. Querying this with customer services, I was informed that as the address was 42 miles from the nearest John Lewis store, it was not possible to order installation. The limit was 35 miles and neither the original Customer Services operator or his manager seemed able, or willing, to override the computer. So, for want of 7 miles, JL was unwilling to commit to a My John Lewis customer who has had a John Lewis Partnership Credit Card since its inception. £400 sale down the drain - but for me a nasty taste in the mouth when the company keep emailing me about how important I am to them. Go the extra (7) mile(s) - not for you, my loyal customer!!!

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Jim McKay | 29/08/2016 09:51

Another John Lewis black mark - mounting up. Perhaps Spokesman Said should point this out to their Customer Services. Another appearance on You and Yours for Fred Isaac?


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Jim McKay | 29/08/2016 09:45

week laterr - no reply. However, found a local dealer with same model - installed for free (JL wanted £85) - so much for famed JL service.
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