faulty tumble dryer has blown and melted plug - Complaint about Hotpoint - A Spokesman Said

faulty tumble dryer has blown and melted plug

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mrs l rowe

21/08/2016

faulty tumble dryer has blown and melted plug

Complaint about Hotpoint

I have a model that Hotpoint know is faulty, it recently blew up and melted the plug. I rang their helpline and was offered an engineer appointment which I declined as the machine has already blown once I would not feel safe with it being repaired. They then offered a replacement for which I would have to pay £99 towards and wait up to 4 weeks for it to arrive. I asked for the model numbers so I could research them and found them all to be poorly scored on Reviews. I am not happy to accept a substandard machine with a poor rating. However, Hotpoint have said we can only have a Hotpoint replacement but I want a refund so that I can choose which replacement I want myself.

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