Click and collect service - Complaint about ASDA - A Spokesman Said

Click and collect service

Complaint about  ASDA  | AWAITING RESPONSE


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Rebecca johnson

21/08/2016

Click and collect service

Complaint about ASDA

I shop at asda most days but as I was ill today I decided to try the click and collect service and arrange for my son to collect, I made my order online and paid 40 pence as suggested for my bags then waited for the app to tell me my shopping was ready to be collected at 4 o'clock , my son went to collect my shopping and stood Ther waiting until 4.45! He then had to sit on the floor and bag the shopping up himself! He had to ask for bags himself even though I included these on my shopping! I am disgusted in this service, also Ther were items missing from my shopping that I had paid for, I will never use or recommend "click and collect " service from this branch again, i have never experienced customer service like this

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