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richard lower

22/08/2016

online orders

Complaint about Tesco

i was looking for 2 shorty wetsuits to take on holiday for myself and partner. typed in (shorty wetsuit for sale) to google got reply tesco went on there website found they had offer on T.W.F. suits. i have a 38 inch chest. coudn't get 38/40 so ordered a 40/42 it is tight fit. but my partner is size 14 ordered size 16 wont fit cant zip it up. tesco refuse to exchange them. on the basis of being non returnable.due to health resions. even though there is no mention of this when ordering marked on the suits or labels. when collecting the suits from my local store i asked about exchange if they didn't fit. "told not a problem". contacted T.W.F. wetsuits who make these suits for tesco told the sizes are small offered to exchange my suits but would have to pay postage. feel i am being treated unfaily by tesco.

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