Failing people with mobility issues - Complaint about Premier Inn - A Spokesman Said

Failing people with mobility issues

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Julie

22/08/2016

Failing people with mobility issues

Complaint about Premier Inn

BIG problem for me with Premier Inn. Always thought they were great until I started with mobility issues. All I want is a twin room (travelling with a companion) with a disabled bathroom. ie, no bath, just a shower. No problem you would have thought but, sorry, I can't find this facility. I have requested this in at least seven hotels up to now and the best they can do is a put me up bed to be added to the room. In a disabled access room, (now called accessible) they take out the sofa bed to make more room for wheelchairs but not all people with mobility issues are in a wheelchair. Why can't they swap the double bed for twins? I keep being told by customer service that their refurbished hotels offer these facilities but not the ones I have tried. I was offered adjoining rooms instead but of course that means paying for two rooms. I could go on and on with more information but it would then be called a book! Travelodge offer this no problem, so sorry, but bye bye Premier Inn.

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