Won't cancel subscription - Complaint about My Geek Box - A Spokesman Said

Won't cancel subscription

Complaint about  My Geek Box  | ANSWERED

My Geek Box

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Claire Robinson


Won't cancel subscription

Complaint about My Geek Box

I ordered a box at the start of August - subscription number 102924. The wrong siz\e shirt was sent and when I complained I was just given details of how to return. I then contacted again to ask if they can change the shirt size and if not can they cancel - I was concerned as, despite my first email ANOTHER payment was taken on the 17 August. Again I was brushed off and told that shirt sizes couldn't be changed and I should cancel using the cancel button and they would send me return info. The problem is that there is NO cancellation option next to my order, and when I use the cancelation query option in the message box I just get the same auto generated response. I want my subscription CANCELLED. I want the payment taken out of my account on the 17 to be REFUNDED IN FULL. This is the THIRD time I have had to contact and I'm getting annoyed. I will be at my bank in the morning cancelling the direct debit and speaking to their fraud officer to launch a legal complaint against this company. It's ridiculous. Such a scam outfit - the fact that there is no direct way to contact them, no email address, no phone number, is very troubling. For anyone who found this page via a search - like I did - steer clear.

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Sarah Whitehouse | 27/08/2016 15:55 | VERIFIED

Hello Claire, Thank you for getting in contact. In order for me to investigate this, please can you provide me with your 8 digit order number that you received when you placed your order. I will then be able to advise you further. Kind regards.

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