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disgusted with hotpoint

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jayne

23/08/2016

disgusted with hotpoint

Complaint about Hotpoint

I was one of the people who had an exchange on the faulty tumble dryer saga but paid £99 for the privilege and have since found out that I should have had a free replacement so I would really like it if they could refund the money to me as it was paid out reluctantly Now after having a dryer for 6 months this one has now developed a fault and before they would send out an engineer I had to commit to an extended warranty insurance package which I am not pleased about but they said it may cost £109 if the fault was not a manufacturers one but if the product is still under the one year warranty then it is a manufacturers fault and they should come out and repair it without this added pressure. I have recently lost my husband and this is not something I really need to be dealing with at the moment and I am seriously considering asking them to collect the replacement dryer and refunding me the money paid for both the original one and the replacement £300 !!! I firmly believed Hotpoint to be a leading brand but now I have my doubts they are a reputable company at all and customer service it not in their remit Please help and respond with some urgency please

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jayne | 20/09/2016 20:26

i sent a strong letter to hotpoint, followed it up with calls and eventually got the faulty machine taken away and a full refund including the delivery charges i had paid. persistance and strong will paid off i will now replace my tumble dryer with a different manufacturers model. my opinion is don't give up and put in writing by e-mail as they don't have a postal address what you want from them and stick to it. thank you a spokesman said for your support and encouragement in this case i won !


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