BAD customer care - Complaint about Avis - A Spokesman Said

BAD customer care

Complaint about  Avis  | AWAITING RESPONSE


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David Hislop

23/08/2016

BAD customer care

Complaint about Avis

Picked up hire car from Avis at East Midlands Airport on Tuesday 9 August. Car had not been cleaned and fuel tank was not filled right up(half bar from top). I went to kiosk and told attendant I was not happy about cleanliness, he said he did not have a jet wash! I said that wasn't my problem. Also mentioned fuel tank not being full, he said he had just filled it. I took a picture and said I would do a comparison picture when I filled it up and complain at end of my hire. I emailed Avis next day and still await a reply. I returned the vehicle on 18 August with a full tank of petrol. I mailed Avis next day to complain and still await a reply. I have messaged on messages and on Twitter only to be told that it is the hands of someone who will be in touch. Got a messenger reply to say that I would hear within 72 hours last Friday. Person said that it had been passed to get and would get back to me in 72 hours. Hey said they hadn't received emails so I screen spotted them. Still waiting!

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