Stuck on m6 - Complaint about Travelstyle - A Spokesman Said

Stuck on m6

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Diane wall

23/08/2016

Stuck on m6

Complaint about Travelstyle

We had booked for London freedom weekend with travel style 20/8/16 and day didn't start to good as the driver of the coach admitted he had left house without his hearing aids ?so he found it quite hard at times to explain information to coach or hear what guests were saying ?.once in London we had great time doing things we wanted throughout the day!The hotel we stayed in was near on 2hrs away in Gatwick and wasn't the best ?but I'm for one night .we were pickup and took back into London again do own thing till time to go home 3pm .all well stopped at keel service station and driver had said he needed to get fuel at Lymm services we all stopped at another service station (don't know why he didn't get fuel in these ).on m6not far from Kingsford services and coach starts slowing down and losing speed driver says there is problem he thinks he knows what it is but doesn't want to say?people oncoch asking if ran out of fuel ?but he couldn't hear them this was at 19:30pm.he never kept people informed as to what was happining,recorvery lorry's came it was pouring with rain and vehicle s were missing past us as we weren't even on hard shoulder the coach was hot and stuffy and people with children oncoch also myself and learning disability people who were starting to get anxious it is now 23:00hrs and non wiser.Eventually recovery staff helped everyone to leave coach and walk along bankside which was uneven and soaking onto another coach .This was very scary for the people whom I support as they don't understand.we couldn't get our luggage from coach as to dangerous.We were taken to knutsford services whilst they got our luggage .concerns were expressed as people's medication were in there bags and obviously needed (as were the people I support who need meds on time to prevent problems occuring.we were told it will be with us in1/2hr .this wasn't the case finally at1am backs were brought to us (I was able to get much needed medication for people i support) we eventually got home to Birkenhead at 2:30am with 4 very distraught learning disability people and 4extreamly tired carers.we then needed to get taxis to get to Hoylake and get them home which was 3:15 am .this could of been prevented if driver had just got fuel .won't be using company again

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