Charged £18.75 for 5 text messages which i had not asked for - Complaint about Prizehook - A Spokesman Said

Charged £18.75 for 5 text messages which i had not asked for

Complaint about  Prizehook  | ANSWERED


Prizehook

5 stars

No. 25 of 849 in Shopping

Want to resolve an issue with Prizehook?

Make a complaint


Or simply share your experience

Write a review

SAVE £££s ON YOUR HOUSEHOLD BILLS

Compare & switch

User photo

jon madin

23/08/2016

Charged £18.75 for 5 text messages which i had not asked for

Complaint about Prizehook

Dear Sirs, I have been charged on weekly intervals 29th July, 5th,12th, 19th (2 messages) £3.75 each. I have only found out of these charges on receipt of my 02 bill which total £18.75 and I presume now a charge for terminating "STOP" them. Perhaps this company could reply or I could meet them at their office ( their registered office is Bristol ) to discuss in full detail at a time convenient to themselves. I have read their onerous terms and conditions on their website. Seems strange there is no address only an e-mail and phone number, which one assumes will charge yet again for the privilege. Yours faithfully J M Madin

  • supporters 0
  • social reach 0

Prizehook has responded

  • Conversation with company (2)
  • User comments (0)


See previous messages

Danielle Martin | 24/08/2016 08:19 | VERIFIED

Dear Mr Madin, I'm sorry to hear that you have not had a good experience with our service, however you can only incur charges from us if your phone has been used to enter one of our services. Our helpline number 0330 134 0183 is the same cost as any normal geographical number, or you can get in touch via [email protected] and we can discuss this with you. [1 of 2]

Danielle Martin | 24/08/2016 08:20 | VERIFIED

[2 of 2] Unfortunately we do not have an office that you can visit in person to discuss this, and we are not based in Bristol, however we will be happy to look into this if you can get in touch using the above information. Danielle, Customer Services Manager for PrizeHook


See previous comments


Please sign in to comment.
  • Reviews
  • Complaints

1 review of Prizehook

Write a review
loader

152 other complaints about Prizehook


loader