Product Support AG - Complaint about Currys PC World - A Spokesman Said

Product Support AG

Complaint about  Currys PC World  | CLOSED


Currys PC World

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Yousif Alireza

23/08/2016

Product Support AG

Complaint about Currys PC World

In February 2016 I purchased a Macbook. The only warranty that I purchased was the AppleCare Protection Plan which was a one time payment. After going through my bank account, I noticed a payment: PRODUCT SUPPORT AG 0844 800 6080. I Googled this and found out that a lot of customers have been duped into paying this. I found out that it was a monthly payment for a Curry's protection plan that I did not sign up for. £11 was deducted from my account every month for four months. Why would I sign up for a monthly protection plan if I already paid hundreds for an AppleCare protection plan?! I have asked my bank to cancel this recurring payment and would like to ask for a refund of £44. Please reinstate my faith in your company and let me know this is an error that will be solved. Thank you.

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Currys PC World resolved this complaint

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Yousif Alireza | 25/08/2016 15:47

This issue has been now been resolved. Thank you Shaun for checking over my complaint, you've been most helpful. I advise customers of Curry's to follow their bank account's activity to pay attention to what they may consider as irregularities in their payments.

Yousif Alireza | 25/08/2016 15:50

Reached a fair conclusion


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